We want your Rugged Float experience to be smooth from the moment you order to the first time you hit the water. Because Rugged Float is a larger, modular water product, please review the shipping and return details below before placing your order.
Shipping
Rugged Float is a small-batch product, and each order may require time for assembly, inspection, packaging, and shipping.
Shipping times may vary depending on:
- Product availability
- Color selection
- Custom requests
- Order volume
- Shipping location
- Carrier delays
- Seasonal demand
Once your order ships, you will receive tracking information when available.
Processing Time
Most standard orders are processed as quickly as possible, but custom or limited-edition builds may take longer.
If your order includes custom colors, special add-ons, company branding, or personalized design work, we may contact you with additional details before production begins.
Shipping Cost
Rugged Float is lightweight but bulky, which means shipping cost may depend more on package size than package weight.
Shipping costs may be calculated at checkout or included in the product price depending on the current offer, sales channel, or promotion.
Delivery Inspection
Please inspect your Rugged Float within 24 hours of delivery.
Contact us right away if your order arrives:
- Damaged
- Missing parts
- Incorrect
- Wrong color
- Visibly defective
- Missing accessories
Photos may be required so we can quickly review the issue and help make it right.
Returns
Standard, unused items may be eligible for return within 14 days of delivery.
To qualify for a return:
- Item must be unused
- Item must not have been placed in water
- Item must be in original condition
- All parts and accessories must be included
- Customer must contact us before sending anything back
Return shipping may be the responsibility of the buyer unless the item arrived damaged, defective, or incorrect.
Used Water Products
Because Rugged Float is a recreational water-use product, used items generally cannot be returned for preference reasons once placed in water.
This includes returns due to:
- Change of mind
- Color preference
- Size preference
- Comfort preference after use
- Normal signs of water use
However, if there is a verified workmanship issue or defective part, we will work with you to help resolve it.
Custom Orders
Custom builds, personalized designs, special color combinations, company-branded floats, and made-to-order items are generally not returnable unless they arrive damaged, defective, or incorrect.
Please review all custom details carefully before approving your order.
30-Day Workmanship Guarantee
Rugged Float includes a 30-day workmanship guarantee covering verified manufacturing or assembly issues under normal recreational use.
Depending on the issue, we may offer:
- Replacement part
- Repair solution
- Accessory replacement
- Partial replacement
- Full replacement at our discretion
Because Rugged Float is modular, many issues can be solved by replacing a specific part instead of returning the entire float.
Replacement Parts First
Rugged Float is designed to be modular, repairable, and upgradeable.
If something is missing, damaged, or not working as expected, we may first offer a replacement part or repair solution before requesting a full return.
This helps reduce waste, lower shipping hassle, and get you back on the water faster.
Non-Returnable Items
The following items may not be returnable:
- Used water products
- Custom or personalized builds
- Clearance or final-sale items
- Replacement parts that have been installed or used
- Accessories damaged by misuse
- Items damaged by improper storage, rough use, or unsafe conditions
Return Request Process
To request help with a return or issue, please contact us with:
- Order number
- Name on the order
- Delivery date
- Description of the issue
- Photos or video, if relevant
- Whether the item has been used in water
We’ll review your request and respond with the next steps.
Important Note
Rugged Float is a recreational water product and is not a life-saving device, life jacket, or personal flotation device. Always inspect your float before use and use only in safe water conditions